On 10-030-2010, I got up at 7.am because I needed to go to Marine Parade Polyclinic for the blood test. When I reached there, it is nearly 8.am, as I wanted to press the computer screen for the queue number, a man stood beside the computer told me the computer system was broken down.He then gave me a pink card with a number 18. At that moment I was so happy that my queue number was less than 20, but when the technician called the number 1 to 4 to go for the blood test, I saw a group of patients was dashing to the door. A man was shouting at the technician. He complained that he came at 7.30am to get a computer printed queue number 1 yet he was not allow to go for the blood test first. The technician insisted that the computer printed queue numbers were not accepted as the computer system was broken down and he was given an instruction by his chief not to accept the computer printed queue numbers. At that moment those patients who had computer printed queue numbers were very angry and argued with the technician. I advised the man who had computer printed queue number 1 go and find the sister nurse to solve out his case. A woman nurse was then came to find out what had happened.
After some heated argument, she realised that there were two different set of queue numbers with the same queue order were given out. One set is computer printed and the other set is pink cards. She then agreed to let the patients with computer printed queue number to go for the blood test first follow by the patients with pink card queue numbers. At the end my queue number became 36 instead of 18. It took me almost one hour to wait for my turn to go for the blood test.
I found that the officer-in-charge of the Polyclinic lack in experience to handle an unforeseen circumstances.
An officer-in -charge of an organization must be experience, calm and able to give a clear instruction to his fellow staff when an unforeseen incident happened, otherwise the whole organization would be in chaotic state.
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